Reviews and complaints against Geico are considerably lower than expected for such a large-scale company of such a size. Good customer satisfaction rankings are amongst the highest around. Geico is America’s second largest car insurance provider, best known mainly for their low prices available directly to customers online and via the telephone.
An April issue of Consumer Reports Magazine contained this comment: “I recently switched from another company and am very pleased with my new short rate. I like the fact that I do not have to call to get a quote… [the representative] shows up at my house to present a form. Then we go over my information again, and I don’t forget anything because I can print out a copy of everything… [the representative] never once asking me whether I have been insured in the past… I appreciate all the help I’ve received from this agent and feel that I have found the right insurance at the right price. This company…does everything it promises.”
What sort of response did these consumers get from this representative? “Most were pleased with both the price and the service. Most were very satisfied with the transaction and how easy it was…The only suggestion was to get the same insurer as I have insured with…The representative did remind me to check my policy effective Apr. 14th.” Does this sound familiar? If you are not sure what your next step should be…
What does this mean to you? There is always a risk that you will be the next victim of a Geico rip-off, but that does not necessarily mean that your problem is so bad that you should give up on the plan. The fact that this story appeared in a major consumer publication does not automatically mean that they are the victim. However, before rushing out and purchasing the insurance without considering the advice of an expert, please call a toll-free number, like the one on the website, and talk to a representative. This will help you decide whether the complaint was valid or not.
The Geico complaint process involves two major elements: The first is arbitration, and the second is mediation. Arbitration is quite clear in what it entails. The consumer who has filed the complaint will be able to choose which party he or she would like to resolve the matter through: A formal settlement conference involving an arbitrator; or A consumer-based subrogation process in which a mediator contacts a large number of people who have been adversely affected by the advertising and marketing practices of the company. Mediation can be quite successful, but it is also very time-consuming, and many people who agree to mediation or subrogation do not get the desired outcome.
If you read Geico reviews after applying for the automobile insurance, you will learn that a large percentage of the people who filed grievances did not receive any sort of satisfactory resolution. People complain about having to wait for over a year before they receive anything, while the other applicants who were able to receive satisfactory resolutions were often subjected to further harassment by the Geico company. The company even went so far as to deny payments to people who had already filed complaints. Clearly, it seems that the company does not take personal responsibility of those who have experienced car accidents.
On the other hand, if you read Geico reviews before applying for this particular automobile insurance policy, you will see that many of the people who complained about the subrogation process received satisfactory results. They received a sizable discount on their premiums and were left with a substantial amount of money when the deductibles were added back into their overall monthly premium. As long as the insured understands that the company reserves the right to raise the deductible at any given point in the future, he will most likely be satisfied with the results of this policy.
There are several reasons why it is always a better idea to read Geico reviews before signing up for any type of automobile insurance. One of these reasons is that the Better Business Bureau does not contain information on this insurance company. Therefore, if you are interested in obtaining more information about this company, it is imperative that you visit its local Better Business Bureau webpage. From this page, you will be able to see whether or not any complaints have been filed against Geico. If a complaint has been filed against this insurance company by a customer, you will be able to learn whether or not it was resolved within a reasonable period of time.